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1. General
In these conditions of sale:
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The company means North West Turf Ltd trading as Online Christmas
Trees. Registered address: Bradleys Farm, School Lane, Maghull, L31
1BE. Company No: 4403334.
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Correspondence address: North West Turf Ltd, Mickering Lane, Aughton,
Nr Ormskirk, Lancashire, L39 6SR
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The customer means any person contracting with the company for the
supply of products or services.
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Delivery means delivery by the company or any subcontractor employed
by the company directly or indirectly.
These
conditions may only be modified by a variation in writing signed on
behalf of the company by a Director.
Submission of a purchase order online will be taken as agreement to
these conditions of sale.
2. Supply of Products
Products are sold under the express understanding that:
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Contracts for the supply of goods or services to retail or domestic
customers are governed by The Sale of Goods Act 1979 (as amended) and
supplied in compliance with, The Consumer Protection (distance
selling) regulations 2000 as amended by S1689 2005. Any customers
contacting in the course of their business are excluded from consumer
protection legislation and are contacting with the company on a
business to business basis.
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The customer is fully made aware of conditions of sale regarding
Christmas trees and
other natural products. We cannot guarantee that the appearance and/or
colours of products shown on this site exactly reproduce the
appearance and/or colours of the physical products themselves. Natural
products may show some colour variations. All sizes quoted are
approximate
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The customer fully understands that Christmas trees are a perishable
product and none returnable.
- The customer fully
understands that the company is acting as their elected agent in the
choice of the Christmas Tree and accepts the decisions made, therefore
they are not returnable on basis of appearance or individual tastes.
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The company require any complaint to be made in writing by the
customer within 48 hours of collection or delivery. If the customer is
dissatisfied with the product then it must be returned to the company
within 5 working days after the complaint has be logged. A refund will
then be made for the original purchase price.
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All prices quoted by the company for the Christmas trees include the cost
of delivery unless otherwise stated.
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Customers are required to pay by credit card/debit card at the time of
ordering.
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Prices quoted are all-inclusive & delivered unless otherwise stated.
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All products (however delivered) shall be at the customers risk from
the time of collection (if so collected) or from the time of delivery.
After such time the company shall be under no liability for loss or
damage or deterioration of the product from whatever cause arising.
3.
Delivery
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The company will make every effort to deliver the product on the agreed date,
but if for any reason the company is unable to deliver then no
liability whether in damages or otherwise for delay of whole or any
part of the goods ordered arising from any cause whatsoever.
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Delivery by the company shall be conditional upon access free from
encumbrances and good roads being available to the company's vehicles
to the place of delivery.
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The company will not accept any liability for damages to property
caused during delivery.
- If the company, or
its agent cannot gain access to the delivery address then additional
costs may be incurred. Deliveries are may be made using large
vehicles and it is the customers responsibility to inform the company
if there may be an access problem. The company will confirm the
outcome by e-mail. In such cases that delivery, in the opinion of the
company is not possible, then the company reserves the right to cancel
the order. This above action must be completed before 2.00 pm on the
day prior to delivery. E-mail confirmation of orders also request the
customer to contact the company if a delivery problem may occur. A
list of likely problems are also enclosed on the e-mail confirmation.
Most products are delivered using a third party courier who requires
signature to leave the goods. The customer,
or somebody appointed by the customer, must be at the delivery point
to accept the delivery. If someone is not present then the delivery
firm will leave a card and you will need to rearrange delivery with
the delivery firm.
- Deliveries of logs
are made kerbside with delivery vehicles use tail lift offloading, and
it must be emphasized that the delivery vehicle must be able to park
in an area where the delivery is to be made. A pallet truck is then
used to manoeuvre the logs off the tail lift to the kerbside delivery
point.
4. Cancellation/Returns
Policy
1.
The customer has the right
to cancel any product or services except perishable goods that are listed in
sub point 4 below. Any cancellation must be made within 7 days from the
date of the order being placed.
2.
Cancellations are not
accepted by telephone and must be by one of the following methods:
a.
Electronic Mail to
ianslater@northwestturf.co.uk
b.
Fax to 01695 424251
3.
Customers are required to
return the goods at their own expense to North West Turf Ltd, Mickering
Lane, Aughton, Nr Ormskirk, Lancashire, L39 6SR within 7 working days of
delivery.
4.
Perishable goods are Turf,
Shrubs, Living Plants and Cut Christmas Trees. All other goods are
non-perishable
5.
Perishable goods are
excluded from cancellation under The Consumer Protection (distance
selling) regulations 2000 as amended by S1689, 2005.
5. Order amendments
Any
order amendments must be made before goods are despatched, despatch may
be up to two working days prior to delivery. A unique amendment
reference will be returned with your amendment confirmation email, this
will be needed in any further correspondence or dispute. We are unable
to amend orders after despatch.
6. Company’s Premises
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The customer will at all times be responsible for the security and
insurance of their equipment.
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The customer will comply with all requirements of Health & Safety
Legislation
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Delivery of logs will be made on a kerb side delivery basis and will
be the customers responsibility to move the logs from the place of
delivery to the area of storage. Christmas trees are delivered using a
courier firm and are not on a kerb side basis.
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The company accepts no responsibility for injury or damage caused to
persons or equipment whilst on company premises.
7.
Working Days
Working days are Monday, Tuesday, Wednesday, Thursday, Friday. Saturday
and Sunday are not working days.
These
conditions and any contract or variation are governed by the law of
England. Any disputes arising from these conditions or any contract or
variation entered into by the company with the customer which cannot be
settled in the ordinary course of business shall be referred to a single
arbitrator in accordance with the arbitration act 1950 or any
modification thereof for the time being in force.
This policy does not affect your statutory rights
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